Our inventory is shipped from our offices in Bozeman, Montana - 280 W Kagy Blvd, Ste D, Bozeman, MT 59715 via UPS. (You will be emailed if extra surcharges are needed for shipping-insurance purposes.) If a piece is being mailed from different location, you will be contacted directly with tracking information (such are bronze sculptures made by Kindrie Grove).
aAny exchanges or design flaws MUST be shipped back to elk & HAMMER directly: 280 W Kagy Blvd, Ste D, Bozeman, MT 59715. Items over $1500 require an adult signature for delivery and insurance is advisable.
elk & HAMMER discourages 2-day and overnight shipping, even during holidays - it is the buyers responsibility to purchase items ahead of time, for birthdays, major holidays. Quality is our priority - from receiving our artists’ work to shipping the work to their new home. Overnight shipping is not always available. Please do not contact our artists directly to go around these terms and conditions.
Returns may be made within 10 days of delivery date. Item(s) must be in same condition (new). Exchanges for gallery credit may be made within 60 days. Gift?: If you are purchasing something as a gift, the same refund and exchange policy applies. They are more than welcome to exchange the piece after a certain grace-period. (usually 30 days to 3 months) Please communicate with the gallery directly with any questions: firstname.lastname@example.org.
Any design flaws may be mailed back to the gallery, elk & HAMMER: 280 W Kagy Blvd, Ste D, Bozeman, MT 59715. Examination of design-defects are taken very seriously. There is flexibility with return/exchange policy given proper communication. You may contact us directly: email@example.com.